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How to Skip Pages Using Conditional Logic

In this guide, you will be able to use conditional logic to skip pages based on user's form field input.First, you'll need to be familiar with the "Conditions", please check this link for that guide.Now let's get started.Here's a sample form that I m...


How to Manipulate Text (String) with Conditions and Calculation

When integrating forms with your current existing workflow, oftentimes, you'll find yourself stuck on something really specific, like:🔘 Generating links based on user input🔘 Auto-generate email addresses🔘 Create a comma-separated set of valu...


Setting Up Dwolla Integration With JotForm

Getting Started A Dwolla merchant account is required for this integration. Sign up for a Dwolla account if you don’t have one yet.To start accepting payments on your JotForm, you will need to create an application on your Dwolla account. Afte...


How to Download and Start using the JotForm Mobile App!

Using your forms and submission data while on your computer is great tool to have but why not take it a step further to supercharge that ability and take your data with you on the go!How do you do that you ask? It's no secret really, We have an ...


Recurring Payments With Dwolla and JotForm

To start with receiving recurring payments with Dwolla via JotForm:1.  Create a Dwolla application for JotForm (take note of the application credentials you will be provided with)2.  Add a Dwolla payment to your form3.  Enter the API c...


Send Notifications to Multiple Recipients

If you'd like notification emails to be received on multiple email addresses, follow these steps:1. Click SETTINGS at the top > EMAILS on the left > place your mouse over the notification > then hit the PENCIL icon to edit it.2. Go to the RE...


How Can I Cancel My PayPal Subscription?

If you are trying to cancel your subscription that you have created directly over PayPal and are receiving an error telling you that you should contact support, or you get a message that it will be cancelled manually and you need it cancelled now, yo...


How to begin Viewing your Forms and Submission Data in the JotForm App

Logging into your JotForm Account through the App is one thing but it's another to start looking through the app trying to figure out how exactly it works and how to use it. Sometimes that alone can become a daunting task so we've created this g...


Whitelisting JotMails IP Addresses

Please contact with your email provider and request them to add JotForm's IP addresses to their whitelist. It is also a good idea to add noreply@jotform.com and noreply@formresponse.com to your contacts lists and whitelist our common domain name...


How to Setup a Recurring Payment Option

Let's say your magazine site sells subscriptions, and you want to allow users to make payments periodically , but you don't want to bother them to come back to your site and fill out the form each month. Or, let's assume you run a charity site, and y...


How to Downgrade Subscription Back to Free Account

If you would like to cancel your subscription or downgrade back to Free/Starter plan, please follow the steps below:1. Make sure you are logged in using your JotForm account/username at http://www.jotform.com/login 2. First, click the huma...


How to Create File Upload Forms

There are several ways to accept uploads on your forms each with its own ups and downs, this guide will show them all.Option #1: Add a File Upload Field to your formThis is the easiest way to allow your users to upload a file to your form, and i...


JotForm Mobile App Lets You View And Share Forms Quickly

Sometimes you might be on the go and you probably don't have your computer with you but with all things considering you most likely have your phone or tablet with you.In these cases if for some reason you run into that one person that you want to sho...


Paypal Incomplete Payments FAQ

What is IPN?IPN (Instant Payment Notification) is a POST message sent by PayPal (for regular merchant accounts) whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a for...


How to Setup a One-Time Payment Subscription

JotForm supports a handful of Payment Processors that would allow you to collect payments through your forms. You can sell products, get a user defined amount, collect donations or sell subscriptions.When dealing with subscriptions, you may need a wa...


How to Find the IP Addresses of Form Respondents

There are various options on how to obtain the user's IP Address from your submission data. If you need this information, you can have it by following the steps below:A. See the IP Address from Your Form Submissions Page1. Login to your account and g...


How to Properly Add, Change, and Test a New Email Recipient Address

A common problem is that you may have tried to change your Email Notifications to have them sent to a different email address, but when you test it you find out that it has only gone to your old email.Here is a simple guide to help educate you on how...


How to Create Multi Page Forms

Using page breaks is extremely easy but we need to know when or where to use them. Some like to use it in job applications and some use it in surveys. Teachers use them in quizzes and organizers use it in event registrations. The most important ...


Bugfix List for iOS App

Here's a detailed list of recent and archived bugs fixes for our iOS Mobile App in the iTunes App Store.NOTE: A handful of our mobile app users have been experiencing some rare unfortunate issues even though not many since it works well for most. As ...


How to Integrate Stripe with your Form

Collecting credit card payments is hard for startups and small businesses on the web. You need to apply for a merchant account, make sure your servers are PCI compliant, implement credit card sanity checks and write server side code to integrate with...


Keeping Form Field Order While Viewing Submissions On The JotForm Mobile App

NOTICE: As of iOS App Version 3.8 this problem should now be resolved but, if you experience this issue please first make sure you have at least Version 3.8 and later installed otherwise open a thread or report it to us at ios@jotform.com .A common i...


How to Enable IPN on your Paypal Account

IPN (Instant Payment Notification) is a POST message sent by Paypal (for regular merchant accounts) whenever a transaction is completed on their side. This message contains all the data regarding the payment transaction completed by a form user. Go t...


Show or Hide Multiple Fields at Once Using the Section Collapse Field

In this tutorial, we will be learning how to hide or show multiple form fields based on a single conditional logic - using Section Collapse field/element. Before to proceed, we must get acquainted with Section Collapse field first. What is a...


How to Update My Subscription's Payment Method (FastSpring)

This guide is only applicable for the subscriptions paid via FastSpring, one of our trusted payment processor.Here's how:1. Click the user icon found on top of the page2. Click the Account text link3. Go to the Billing tab then click the edit te...


How to Send Custom Data to Stripe Payment

With Custom Data, it is now easier to include custom descriptions to the data in Stripe payment integration. You can now directly attach key-value data descriptions to charges, customers, and most other data in Stripe payment. As with the other ...


How to Manage Multiple Fields

To manage multiple fields, hold down the CTRL key (for PC), COMMAND ⌘ key (for MAC) to multi-select fields. You can also press CTRL + A or ⌘ + A to select all fields.A menu will appear at the top that will allow you to manage the multiple fields ...


How to Upgrade My Account

***IMPORTANT NOTICE: Make sure you are logged into your JotForm Account before proceeding. Also, please note that All Subscription Plans are Automatically Recurring meaning they will re-bill you in the future on the Date of Purchase unless y...


How to Capture Stripe Payment Authorization

There are situations when you just want to capture a customer’s payment information and keep it on your Stripe dashboard so you can charge them later with whatever amount necessary.JotForm makes this workflow easy for you. Here’s how:1. Add the S...


Learn to use the JotForm Mobile App for Creating and Editing Forms!

It is now possible to Create and Edit forms using your mobile form thanks to our Form Builder Version 4 so let's take a look at how to do that with ease!We'll safely assume that you already have the JotForm Mobile App installed but, if you don't then...


Create a Custom Thank you page with Auto-redirect

The following workaround will help you achieved the thank you message plus redirection to a page after form submissions.A. Create your Custom Thank you page with the redirect script.1. Open your favorite text editor such as Notepad.2. Paste the follo...


Auto-Popup Lightbox Embed Form With Cookie Using Javascript

This guide will help you setup a Lightbox embed form that will automatically load based on the cookies of your user. This is originally based on this guide. However, that uses PHP script, this version of the guide uses a simple Javascript.This script...


Hide or Show Multiple Fields at Once

In this guide, you will learn how to show or hide multiple form fields at once. This is a great tool if you want to show fields based on another field answer. This would tidy up your form and make fields visible only when needed. So, assuming that th...


How to view Encrypted Submissions in the iOS Mobile App

Caution: Preview Before Submit Widget will create a conflict with the encryption process and the data will not be encrypted. Please do not use this widget on your encrypted forms!Keeping your forms and submission data secured is important for several...


Add a form to Flash

There is a few ways to get a JotForm integrated into a Flash based website. This guide explains how to create a lightbox effect in which your Form is shown when a user clicks a button in your Flash website. It is for Actionscript 3 versions of Abode ...


Configuring PayPal Express Integration

Getting startedJotForm's PayPal Express integration requires a Business PayPal account. If you don't have one yet, sign up or upgarde your existing Personal account.If you want to use PayPal's pop-up (in-context) payment system, the items you are sel...


How to Strip Headers from Postal Addresses in Email Alerts

The Address field is a great way to quickly insert a postal address into a form. However, by default, email alerts include the headers such as:-Street Address-Street Address Line 2-City-State/Province-Postal/Zip Code-Country Step 1: How to add t...


How to Enable IPN for Paypal Pro

1. Log on to your Paypal account 2. Click Profile on the My Account tab.3. On the Profile page, under Selling Preferences, click Instant Payment Notification preferences4.  Click Choose IPN Settings to specify your ...


How To Have Two Column Payment Form

This guide will show how to minimize the length of your Payment Form that has a lot of products/items on it.Allowing the users to view all information all at once on a form is an important aspect of an efficient and useable form.Stylize the default&n...


Form Field Positioning

Field positioning is essential in designing your forms to match your website structure. There are times you want to keep two or more fields on the same line (side by side). Other times, fields will need their own lines. Luckily, JotForm provides diff...


How to Update the Multiple Payment Form

You have a Multiple Payment Form, but you want to setup your own payment method? This guide will show you how to update the Multiple Payment Form. Let us get started.1. Access my forms and look for the base form that houses your payment forms. Click ...


How to Add Tax to Your Payment Form

JotForm's payment integrations allow you to add sales tax to the products you sell, whether tangible or not.This feature is available for the following payment gateways:Paypal (Standard)PayPal ExpressPaypal ProStripeAuthorize.Net2CheckOutPurchase Ord...


Create Sub-Products Based on a Product Option

There are times when you offer a product with multiple variants and you want your customers to be able to choose many of them. Instead of creating a separate product entry for each variant, JotForm can automatically create sub-products for you by spe...


How to Enable Payment Authorization

When you are selling physical items or items that need your approval prior to delivery to the customer, you may sometimes want to get payment authorization only and capture payment at a later time when needed.Luckily, payment authorization is availab...


Understanding Your Account Usage and Limits

Confused on how your account limits work? Don't worry, in this guide we got you covered. Here we will help you understand the different limits that your account has based on the subscription or plan that you are into. First, please visit our...


How to Create a Basic Multiple Payment form

First thing that you'll need to do is identify how many payment methods you would like to use.  In this example, we'll have two payment methods, Paypal and Purchase Order.In our case, we will have a total of three forms:1st Form: Primary form th...


How to Create an RSS Listing Report?

RSS stands for Rich Site Summary, and is a way for people who surf the web to get notified of updates from their favorites sites to which they have subscribed.JotForm can also generate an RSS feed which you can use to get notified (aside from em...


How to Limit the Number of Selections on a Checkbox Field

On this article, we'll guide you on how to require a Minimum and Maximum number of checkboxes within a group that can be checked. For example, you may have a list of 8 checkboxes, then you require the user to select a minimum of two (2) options but w...


How to Strip Payment Labels and Separate Payment Info on Email Alerts

You can now strip the payment labels in email notification by adding payment suffix in the payment field tag. This way you can freely separate each payment info without its labels. This is useful if you're going to create a custom email message with ...


How to Add Shipping Cost to Payment Forms

With our shipping feature, you may now specify a cost for shipping each item or set a weight value for each item. Assuming that you have already added the product items to your form, you can navigate to the Shipping tab in the payment wizard.1. Click...


Stripe Forms: Fetch Coupon Code from Stripe

Here is how you can fetch coupon codes from your Stripe account: 1. Open your form in the Form Builder and then click on the wizard icon near your Stripe integration question.  2. On the first page of the Stripe Wizard, click on the "A...