Send Notifications to Multiple Recipients

Last Update: September 23, 2017

If you'd like notification emails to be received on multiple email addresses, follow these steps:

1. Click SETTINGS at the top > EMAILS on the left > place your mouse over the notification > then hit the PENCIL icon to edit it.

2. Go to the RECIPIENTS tab > then on the RECIPIENT EMAILS section, add your preferred email addresses. Don't forget to SAVE your changes.

NOTE: Multiple recipients is only available to paid users. There's also a limit of 10 recipients per Notification and 2 for Autoresponders. You need to create a new notification if you wish to send it to more than 10 emails.

Questions? Please let us know below!


Nevin (December 06, 2010 at 02:26 PM)

I am building a form that needs to be sent to 125 emails. Is this possible using JotForm?

aytekin (December 08, 2010 at 08:24 AM)

Nevin: It would be incredibly slow to send 125 emails. You should create a mailing list or email alias on your hosting control panel and use that email address instead.

jhaley (January 06, 2011 at 12:15 PM)

How can I remove a recipient?

scampilii (February 16, 2011 at 02:24 PM)

I have in my website a link named "tell a friend" and a form with a text area for sender's name, his email and 3 different area to invite up to 3 friend to visit my website but I cannot configure these 3 different recipients name to receive them the email that a friend sent to them.

How can I do to configure them? Please help me.

Thank you,...Tino.

JotFormSupport (February 18, 2011 at 05:27 AM)

Create conditions so that the submission will be sent to the fields' values.

This is not the place to ask your questions. Please ask your questions to the forum.

rishilink (April 24, 2011 at 10:28 PM)

thank you very much jotform

Darrenpengelly (April 26, 2011 at 04:56 AM)

how do i get the form data sent to my own email adress?

jotformjon (July 29, 2011 at 01:49 PM)

so on this tip above it says to comma delimit the multiple email addresses you want to send to.

But why then does there also apear to be an ability to add additional email notifications by clicking the button called "add email" under email alerts/add email(button). Clicking this button adds a new numbered "notification" line such as 2,3,4. You can add a new address to each one's envelope. It seems to allow this, and it sort of seems intuitive. But I'm guessing it's wrong as all three of the notification emails address I setup are not getting mailed. So what is that add email button for? Is it not supposed to add additional notifications?

This part seems really odd, the rest of this setup is beautifully done.

almonte_contact (September 22, 2011 at 06:25 PM)

Does adding a new email change the source code? ie. If I used the whole source code inside of my website, instead of using the embed feature, will I need to redo the code on my site?

mbozd (December 19, 2011 at 05:16 AM)

Hallo, is anyone there who speaks Turkish. I saw somewhere Mr. Aytekin, if can he help me?

brianhoyle (December 27, 2011 at 04:46 PM)

I'd like to email specific recipients based upon a selection from a drop down box included in the form. So, if a respondent enters "Option 1", the form will be sent to "Email 1". If the respondent enters "Option 7" the form will be sent to "Email 7". And, so on. Is this possible within JotForm?

internetfiliale (March 26, 2012 at 07:51 AM)

I need the "BCC-recipient" because of using the dropbox feature of CapsuleCRM (works like Highrise).
You should provide this generally.
Thanks a lot.

jyyjy (April 01, 2012 at 02:13 PM)


mike (April 01, 2012 at 02:15 PM)

bvbv bv

roboform (August 08, 2012 at 06:02 PM)

I want the submissions to be received on my email address. This makes me the recipient. But what about the sender name and sender email? What are these options exactly? Wont jotforum automatically forward me the filled form once it is submitted?

vmatheny (August 30, 2012 at 06:01 PM)

I need multiple recipients but the test only goes to the first person. I assume that this shows that the actual form would only go to one person. The multiple has worked in the past until recently at which point, I re-entered the information with commas as required, but the test is only reaching me. Do I need to actually fill out the form for it to go to all recipients?

sofi124 (November 18, 2012 at 04:33 AM)

it doesn't work.Plz help me I want to change email address.

plasticmary (November 20, 2012 at 10:33 AM)

This is still not working. Any idea why?

Claudio (November 29, 2012 at 04:44 AM)

Hi everyone,
in my form I have a multiple choice, is possible to set a different e-mail recipient depending on the choice that user choose?


FanficDoar (December 25, 2012 at 12:59 PM)

Now there is an option to add a mailing list to receive notification. But when I do the test email, ALWAYS send to my email login! What do I do?

majkov (February 15, 2013 at 08:41 AM)

I did this but it don't work in my form. Email send only to my account email.

layal2k (February 22, 2013 at 11:13 AM)

I can't get this to work for multiple recipients. It only send to 1st recipient (me) form is called AC Cage Man Quote...please help...thx

Faim (March 19, 2013 at 08:49 AM)


can i insert gmail addresses to recipients?


kristy (March 29, 2013 at 12:19 PM)


I am Kristy,how are you? hope you are fine and in perfect condition of health.I went through your profile today and i read it and pick interest in it,if you don't mind i will like you to write me on this ID ( to hear from you soon,I will be waiting for your mail because i have something VERY important to tell you. Lots of love Kristy!

+994504222684 (May 26, 2013 at 02:37 PM)

Salam xanim axsaminiz xeyir. +99450-422-26-84

sashaniala (June 05, 2013 at 03:06 PM)

I've tried this and added two email addresses but it still tells me that the form was submitted to the address I had deleted!

I still have not received any of these submissions. Please help.

Benjamin Berko (June 08, 2013 at 08:51 AM)


Ilya (September 09, 2013 at 03:33 AM)

How can I add two email addresses with condition that messages will come to them in the order (first message - to emal-1, second - to email-2, third - to email-1, fourth - to email-2... and so on).
Is it possible?

gprabanesjr (February 10, 2014 at 10:59 AM)

i need to send notification to 15 recipients, as per selection of responder. i already made many email alerts, but the condition wizards is limiting me to only up to 4 conditions. why is that so? how can i send notifications to 15 recipients as per selections?

14ir001 (April 21, 2014 at 03:15 PM)

Doesn't work for me, i receive email when a submission is done but not the on 2nd email address i choose to receive it.

Dora (May 18, 2014 at 07:02 PM)

Need help from anyone & would give you details on reading from you and please reach me on thanks and stay blessed

xe7en (May 20, 2014 at 10:17 AM)

i also Need help, i've follow the guide but it doesnt work :/

1thomh1 (January 19, 2015 at 08:24 AM)

It does not let me type in the Recipient Email box, it just gives me a dropdown box of fields from the form.. I want to use the email the client specified in the form, but also add our CRM system into the email..

Also, will this create two emails, or one with both names in the to field?



yaigesh (March 05, 2015 at 06:13 PM)

I am following the instructions but everytime I send a test email from the website or here, it only comes to one email recipient..

dbis (April 12, 2015 at 08:40 PM)


It only seems to be sending to the last email recipient for me. I've carefully checked that there is only one comma and space between the email addresses. Also when I click the view answer above it throws me back to my list of forms?

Any help would be appreciated as we are using these forms in production and notifcations are not going to everyone!

Best regards


ATimport (June 03, 2015 at 02:40 PM)

I have multiple email recipients and have checked the email addresses for accuracy and set up. No one is getting the test email. The email is being sent to the default email which would be me. How can I correct this?

李勇 (July 18, 2015 at 11:23 PM)

I have multiple email recipients and have checked the email addresses for accuracy and set up. No one is getting the test email. The email is being sent to the default email which would be me. How can I correct this?

李勇 (July 19, 2015 at 02:09 AM)

I have multiple email recipients and have checked the email addresses for accuracy and set up. No one is getting the test email. The email is being sent to the default email which would be me. How can I correct this?

sadrash (October 04, 2015 at 01:12 AM)

Guys, please note that the test btn only sends the mail over to ur logged in account email, but once used the form in ur portal, it does send the emails to all of ur notifiers :D

ARLENBA (January 07, 2016 at 05:58 PM)

Hi! I have two forms that I need to use at the same time, how can I use a form with a notification email address and the otherone with other email address?? can I do it by this way? I need a permanent form and the other form is for two weeks.

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